Following the announcement by the Prime Minister last night, we have made the decision to close The Window Factory with effect from today. We believe that we have an obligation to our staff, our customers, our suppliers and the general public to follow the guidelines and to self-isolate. The time limit was given as three weeks and we will be abiding by that unless there are any changes advised by the Government.

This was not an easy decision and the thought that we might let any of you down is an extremely unpleasant one for us, a company that prides itself on its customer service. However, we do believe that it is the right thing to do.

During this temporary closure you will be unable to contact us by telephone. We will be operating an emergency service call service for emergencies relating to domestic security only. Please use the email thewindowfactory@amexholdings.com to request this service. If you do see any of our vehicles they are being used for this purpose only. 

The current situation is not one that any of us could have foreseen. Please be assured that The Window Factory will reopen for business as usual as soon as we are legally allowed to do so as directed by the Government.

I would like to thank all our customers in advance for your patience and understanding during this difficult time. We look forward to reopening as soon as we are allowed and as soon as the office reopens, we will be back in touch. In the meantime, stay safe and look after your families and those close to you.

From all at The Window Factory